[Resolved] Pantaloons Fashion & Retail — shoes are not fitting my size. i was provided with wrong size

Swaminatha Maddulapalli

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Clifford, the store manager took my complaint. Shoes purchased by me are not fitting and i believe i was given wrong size 42. But i selected 43. I wore for sometime and realised that shoes are not fitting after seeing size 42. When i asked for an exchange, the manager declined.

And manager told that shoes cannot be accepted though it is intact.

Purchase made at pantaloons store, phoenix mall, pune

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Nov 27, 2018

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Oct 24, 2018

Updated by Swaminatha Maddulapalli FYI, most of the shoes which I saw are in same condition also some shoes are having cut beneath. When I showed same similarity to store manager, he could not confront the fact. Manager did not help me to exchange or refund.

Oct 25, 2018

Updated by Swaminatha Maddulapalli Manager did not help with any alternative solution and irresponsibly told to lodge a complaint and he himself eventually would reject it. Such a tone and attitude on a customer is not expected. When a customer tries to explain and reason for the loss, one should listen. If not, then you just lost a customer permanently.

Verified Support

Oct 26, 2018

Pantaloons Fashion & Retail Customer Care's response Hi Swaminatha, thank you for writing to us. Kindly provide us your contact number on any of our social media pages for us to speak to you and address the concern at the earliest.