Pantaloons Fashion & Retail — Trouser given with wrong size

Address:

Sgs mall , pantaloon store , moledina road camp , mg road pune

I had visited the pantaloon showroom in sgs mall in pune mg road and was shown trouser with three different fittings like custom fit, ultra slim fit and slim fit and was assured by the salesman Ganesh that it will fit . Just because of the pandaemic the trial room was not functional the salesman assured me of exchange if it did not fit me and as the length of the trouser was long I gave it to them for alterations., I recd my altered trouser the next day and when I tried it at my residence it was not fitting my waist bcse of the wrong size given by the salesman, when I called citing my problem they flatly refused to exchange saying it’s not our company policy .
Now is this a company running a fraud business where a customer who comes and spend 7000 and in return it gets back this answer
This is nothing but fooling the customer and I am shocked this is happening with a aditya Birla group of company whose name stands for customer satisfaction
On top of it the senior representative was very rude and challenged me to go to higher authorities.. post pandaemic where people are financially struggling to cope up I feel I have been looted and conned
Kindly address my problem as I am not a resident of pune and want to return back to my home in mumbai but have been stranded with this nonsense stand of your company
Dr Fazal
[protected]
[protected]@gmail. Com