Pantaloons Fashion & Retail — worst experience I have ever faced at any store

 
1 Review
Pantaloon store, logix mall, noida city centre, noida, up -201303, India
 Ruchika Bharat on Jun 11, 2019
I bought catwalk slipper from pantaloons store at logix mail noida city centre on 8th June, 2019 and due to comfort issues I want to get exchange the product from same store. But they denied to do on the basis that there is no policy of exchange on shoes in pantaloons. First of all I was amazed to know that there is such rubbish policy also made by such big brand. They just concerned about their sale not with their customers satisfaction. I want to raise some points before the pantaloons concerned depth that -
1. Why no1 told me at the time of billing that it is not exchangeable.
2.when I went to get it exchanged I get a pass on entry telling him that I want exchange of this he also didn't tell me. Why?? I wasted my 2 hours in such waste store in finding another footwear for return
3. Give some powers to managers of stores to understand customers problem rather than unnecessary rights of making allegations on customer that I have used it earlier. I am a working woman I dnt have so much spare time that I will visit again nd again to just get exchange in pantaloons.
4. There is a policy on online shopping of pantaloons to get exchange on any product except undergarments but in store you did a blunder by visiting store and get pathetic response from staff.

1895 is the cost of my slippers that is not much for me nor I believe for you but what matters is customer satisfaction. I am sure that I will never visit pantaloon in my life ever nor I will tell everyone what kind of SERVICES you are providing.

And also I want to mention that just after that I contacted customer care and as expected after 4-5 attempts no1 picked the phone up.

Pantaloon staff is least bothered for customer once sale is done.

I always shop from the store like shopperstop, stanmax, Zara, h&m etc but worst experience I had with pantaloons.

Complaint Status


[Jun 16, 2019] Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    41%
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    Resolved
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    phone
    +91 86 5290 5000
    location
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
    Pantaloons Fashion & Retail - worst experience I have ever faced at any store