[Resolved]  Pantaloons Retail — Overcharging in Invoice

Address:

New Delhi, Delhi

On 31/01/2014 i visited the Pantaloons store at South Ex part - 2, New Delhi - 49 and selected a few garments. One of the garments was offered as Buy 1 Get 1 Free bearing price tag of 799.00 MRP. The other was MRP 599.00 buy 1 get 1 free. However as per bill the 2 garments of MRP 799 were billed full amount.I paid the full amount by my credit card. On calculating individual garments after discount there was a overcharge of Rs.200 to me. Also the retailer has charged me excess amount showing as VAT for discounted items We have been cheated of our hard earned money. Overcharged and then grievance was not addressed at the store. I am sure that these guys have programmed their invoicing software in a manner that they overcharge the customers. When you enquire about the overcharging, they have only 1 reply : Its the systems fault. How on earth are they relying on such a system if they are not reliable. I have never seen a case of invoice being undercharged