Paras Holidays — unethical behaviour, lies, scam, not helping after taking money

Address:Ghaziabad, Uttar Pradesh, 201002

We had taken europe package from you for 2nd june 2018 departure at your terms and payments as per your requirement only, we had fullfiled 100% as per your terms and we need only best quality service and tour manager.

We were into a big trouble due to by extremely bad service provided by you regarding the third class airlines alitalia given to us may be due to very cheap rates where our all luggages were misplaced and no help from paras side for assistance.
Not only this, on our arrival on reaching the hotel after filing an pir at airport office there was not any tour manager at the hotel. The hotel manager refused to give us rooms and we waited from 2:10 to 8.30 pm in the hotel lobby for ur help. Not only this ms. Kiran in your branch in delhi behaved very rudely, did not cooperate even stop taking our calls. My wife medicines were there in our luggage. We were in trouble in other country and instead of helping your staff iltreated us.

Another issue you have mentioned 4th star but hotel is not eligible for even 1 star no service, no air conditioning, no towels and damaged room.

Next day when we were on paris tour the tour manager assured us to help on reaching hotel regarding our luggage but mr. Santosh refused to do so. We were told earlier that our tour manager was able to speak all three languages english, hindi and french but he could not even communicate in english, frech was... Even we were not able to visit third level of eiffel tower as assured by you in your package again due to mismanagement. The story did not end here next day we left for airport for receiving our luggage and we called mr. Santosh to wait for us for 15 mins but on reaching back he yelled at my wife such a treatment was not tolerating at all. Not on this in the evening we had to move back at 6.30 pm and he announced in the bus that if anyone reached after 6.30 pm he would be left but on reaching there we had to wait outside in the night for appprx 2 hrs due to miss management. We all were tired, kids were hungry even older people and ladies with us had to sit on side of road and waited till 8.45 pm. It was really tormenting for all.

You ask tour guide will talk in hindi, english and french but our guide is not able to speak even english properly.

We are very much disappointed as we have paid higher amount and service given is 3rd class.
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    Gurudwara Rd, Karol Bagh, New Delhi, Delhi, India - 110005
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