Park Avenue — Defective products

Address:	Pune, Maharashtra, 411014
Website:	Raymondindia.com

Dear park avenue representative,

I had purchased 3 trousers from your store in phoenix mall pune in june 2016 under sale scheme.

Trousers sizes are 34 and i had tried one formal and one cotton for fitment.

However one cotton trouser actualy found of size 36 while it labelled 34. This i come to know when i actually selected for use.

I went to store for exchange. Store manager said this trouser is out of stock now and you will have to select other trouser. I agreed and selected another trouser and horribly it measured 37 when labelled 34.

What kind of brand you make???

Store manager said more new stock will come and you pls select from it.

I agreed and visited store 5 times but nothing new come. Untill then i incurred more cost and wasted time than the price of trousers.

I again visited yesterday and selected trouser even it was not appealed to me to close it once in while. However, store manger said you can not exchange with this trouser as it is, even prices are same since this trouser is not part of sale and sale stock is over. He said you will have to pay additional 33%.

I explained the case and shown my inability to pay but all went waste. Now sales manager was efficient to explain why have to pay additional money but same time everyone was silent when sizes were wrong two time.

With this i am highly disappointed with quality of products of park avenue and approch of your people to provide solutions to customer.

I need now my purchased trouser to be replaced with same trouser mesauring actually 34 size and i expect to be delivered same to my home.

I hope you will understand my concern and expect customer centric behaviour from your team.

Regards

Ajay nigade