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[Resolved]  Parle Products Pvt Ltd — mango bite

My name is jyotish menon from gandhidham - kutch gujarat. Me and my family are regular user of parle products as we trust for its quality. We bought a big packet of parle mango bite candy from a near shop as we use to keep toffees to give it to children whoever visit our home. One morning while we uncovered a toffee cover we were surprised to see a fly inside it. It was really shocking moment for us as we never ever imagined in our dreams too that such a big company is not maintaining the quality. We were about to post it through social media but then decided to 1st complaint to the company directly against its quality. We mailed them on 27th april 2019 with photographs. They had given us one reply which also states "the unfortunate experience you had with one of our product is an exception rather than the rule." i must say for such a big company it should be the rule as their simple negligence may harm customers health. If the same was consumed by any of the child without notice, the child would have been hospitalised for food poison or any other serious health issues then who would be responsible??? Further to their mail they had also mentioned one of their executive will visit us to collect away the defective product as sample and will analyse into the matter. As per our thinking we may not handover the sample to them as the company will get a good opportunity to hide their mistake from the world. We need to file a complaint against them as for us this is a very big mistake made by such a reputed company. My home address is sdh 34, ward 4b/c. Sadhu vaswani nagar - adipur. Kutch - gujarat. If any of your supervisor like to visit us and inspect about the matter and do the needful.
mango bite
mango bite
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Complaint marked as Resolved Jun 8, 2019

Complaint Status


[May 04, 2019] Parle customer support has been notified about the posted complaint.
Verified Support
Parle Customer Care's response May 07, 2019 Kindly give your contact numbers and /or contact our consumer care cell for us to contact you and attend your complaint..
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Very bad biscuit taste. Brought yesterday from my near shop. Very disappointed about this product. Packet Weight 130gm

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