[Resolved]  Parveen Travels — dropping in middle

Address:

Virudhunagar, Tamil Nadu

I'm Dhanya from rajapalayam. On 09/08/2017 Ticket no. tk8y57599863, I travelled from Bangalore to Rajapalayam. From the beginning of the travel, bus condition was not good it was giving some odd sounds but still driver continued driving. At around 2.30 the bus broke down. After 1.5 hours, we were asked to board another parveen bus which is going to tirunelveli. Once we reached madurai they informed us that they cant drop us in rajapalayam instead they dropped us in thirumangalam. This is not fair. I am regular customer to parveen. Eventhough other travels are there I still prefer parveen because I feel good service and safe. But I got disappointed when they drop us in middle. Atleast they should have arranged something for us to reach rajapalayam because old people were also there who were carrying big luggages which is difficult for them to carry. Atleast for them they should have provided money and make them board the bus. But they didnt take any steps from their end, simply they dropped us in middle. Since we know the area(thirumangalam) we could manage, if it is a new place how can we manage. Kindly please arrange good condition bus.