Parveen Travels — rude behaviour and didn't wait

Address:

560035

Date 5/july/2019. I had a booking from bangalore to chennai
Boarding time 5:50 am at electronic city.
I reached that point at 5:57 due to weather conditions and rain. Till the time bus was left. I did a call on given number but they said bus has left. I called again to ask them to wait and have travelled 10 km more to catch the bus but they blocked me/didn't pick my call. I am regular customer of praveen travels. When your bus arrives late i had never complaint about this. But this time you should also understand my situation. It was just 5-7 minute late. I never know that your wait window is 2 minutes. Otherwise had never choose your service. You should respond properly. Today was my important meeting. I can send you the call details to claim my point. It was just 5-7 minute difference coz of rain. You will sell that seat to someone and make money twice. But what about me. I have booked your ticket which is 3 times expensive than others. I am really not satisfied from your service after todays insidence. Please look into this matter asap.
Regards,
Nitu jaspal
Bengaluru to chennai
Pnr: bspt[protected]
Paytm details:
Pnr:tgozt4chcep
Ticket no:pw36u6