Paschimanchal Vidyut Vitran Nigam [Pvvnl] — power supply problem

Address:

Rose Apartment, Swastik Marg, Shahberi, Greater Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201009

We have 3 phase common connection in my apartment. And one phase is lost from last one month. We try to connect lineman gaurav ([protected]). Many time with him. If lineman did't come after several followup, we try to connect with je vikash sharma ([protected]). After several follow up, no one listen to complain. Also lineman charge 500 rs to fix the complain in past. I don't know this charge is legal or not. He never gave a receipt.
If no act on situation we locked the complain on pvvnl complain helpline number ([protected]). They raise complain number and next day close it without solving problem. Screenshot attached. Then i write a mail to ([protected]@uppclonline.com) also didn't get any revert from them as well screenshot attached.
We feel shame, still we are living in middle of such corrupt department, i request you to higher management, please take strict action and solve my problem asap.

Date of incident/problem persist from - 31-august-2019

Account number :[protected]
Meter owner name - samim alam
Division name - eudd greater noida.
Address - rose apartment, swastik marg, near idea showroom shahberi, greater noida, uttar pradesh 201009

Regards,
Indraveer singh
+91-[protected]