Passport Office Bangalore — passport status same since 8 days and customer care not responding

Address:

Bangalore, Karnataka, 560103

I have applied for passport reissue on the 6th march 2018 at sai arcade, bellandur passport seva kendra. Since the day of submission the status "passport application is under review at regional passport office". I called the toll free number, they asked to called the rpo bangalore. I was calling them for 3 days continuously. There hardly answer the calls, its so frustrating. Please do something about it. After atleast 150 calls, one rude lady answer the called and read the exact same message mentioned above. When i asked her if there are any issues, she said there are no issues and everything is normal. When i asked then when is it not proceeding forward, then said she i don't know and hung the phone. I tried calling again, no one is answering. This does not make any sense. If there are no issues then why are they not proceeding further with the process. I don't know what to do. I need my passport urgently.

Please request you to process it asap.

My file no. Is bn[protected]
My dob is 25/12/1985