Passport Office Bangalore — poor service

Address:

Bangalore, Karnataka

The authorities especially the head officer was very impolite, rude, uncourteous and uncouth while communicating. We take full care to ensure that everything goes smooth but sometimes mistakes happen and we like to have clear direction for correction of the mistakes. The head officer was very rude and was not open and ready to listen to our mistake. Also, one of the other customers had made a mistake in their address and the officer penalised them for suppression of facts when section 12 (1) (A) of the passports act, 1967 means that suppression of facts is an offence when there is an intention and clearly there was no intention and it was a mistake. This proves that the officers are not fully aware of the law and its interpretations. And when they requested for a clear explanation and an alternative method to get passport done faster, he was very condescending and uncivilised in his speech and did not explain it properly. The authorities should really improve on the communication and service skills and also know the law properly. Also, this is not frst instance where the passport authorities are not well aware of the law as seen in case of maneka gandhi v. Union of india.