Passport Office Bhopal — ecr status-yes

Address:

450001

Respected sir,
I would like to say that my mom is eligible for non ecr category but after exit from psk bhopal when we saw acknowledgments letter ecr status is written to be as yes for to correct these we trying to go inside but the security guard stops and asked the reason for go inside and when we asked this then he very badly said that "ab aapka anpad ka passport ban gaya hai ajab kuch nahi ho sakta jaon yahan se" that was seriously not good but we are able to act something so we go back to home (Khandwa) when i asked my mom what actually happens at counters she said after giving voters, pan card, aadhar card, photocopies the employee asked me about the 10th marksheet because my mom qualification is in between 10-12std but she don't have marksheet for that and her age is also about 45yrs, but she have paid a income tax return, and she bring pan card, assessment proof, and the last 1 yrs statement of her income tax return. But she said the employee only asked did you have a pass 10th she said yes and then he asked did you have a marksheet mom said no then he don't asked anything to mom and by giving the application form said to go to next counter. Now it's a duty of the employee to asked the applicant if he/she don't have said document for proof of non ecr that did you have any other documents for proving you are eligible for non ecr category because if he asked that to my mom then she absolutely give the assessment proof and the last 1 yrs statement of income tax return. Now sir tell me the police verification is not happened till now so how we make ecr status - no in acknowledgments letter. Please any answer send us on the email id s. [protected]@gmail.com