Passport Office Bhopal — Very slow process of issuing passport

Address:

474008

I had applied for passport on 6th april 2016 from gwalior passport seva kendra
And they told us that our file had been sent to bhopal on the same day. But when i contact bhopal kendra they told me that your file is not linked. We people donot know these technicalities of such departments that there is no granting officer which is appointed to grant the files of gwalior applications. I am facing lots and lots of problems due to this system. I said i[censored] people are charging us for your services then why is so much delay in fullfilling ur commitments.
I am suffering from so much pain coz i have to take my mother to england for surgery and i donot have my passport
I have made so many calls on customer care nos of bhopal but no one is taking
Any kind of responsibility for all this delay. We gwalior people are suffering a lot. My application is blocked in bhopal and they are not doing anything. We request you to consider this matter with utmost urgency and process our files for police verification.
Thanking you
Ritu malik