Passport Office Chandigarh — passport on hold and no police verification has done until 15 days

Respected mam/sir. My file no is ch[protected] and all the documents was submitted on 31/07/2017 at12:00pm but they gave me application status on hold whereas police verification mode =na. When i asked them about this they said all is right u don't need to worry but now after 16 days no police verification had done, moreover now my application status is documents submitted successfully. Please sir i need my passport urgent, so are appropriate action in my case about no police verification,,,,,,,, thanku
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I have appointment in passport office chandigarh on 25th august 2017, friday but i cant come because of the curphew imposed by govt so i want to talk with your officials on this matter but nobody is picking up the phone.
Now i am left with no other option except missing the appointment.
So plz just help me out ASAP

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    Passport Office Chandigarh Phone
    +91 17 2260 6889
    +91 17 2262 4987
    +91 17 2262 4988
    Passport Office Chandigarh Address
    SCO 28-32, Sector 34-A, Chandigarh, Punjab, India - 160022
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