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Passport Office Chennai — non acceptance of passport application and documents at psk saligramam

I have submitted tneb bill for address proof as mentioned in your portal document adviser link. But the verification person in counter b9 said she needs a bank passbook with address and photo affixed. But i maintain account in hdfc bank they don't issue passbook. I just want to know is that a mistake of portal or the person? And the verification person disrespected me using singular words. Any one help me how to proceed further.
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[censored] u Chennai office my name is syedsulimanpasha contact.. [protected]

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    Passport Office Chennai Phone
    +91 44 2851 3640
    Passport Office Chennai Address
    Royala Towers No. 2 and 3, IV Floor, Old No. 785, New No. 158, Anna Salai, Chennai, Tamil Nadu, India - 600002