Passport Office Delhi — non issuance of appointment

I had taken online appointment for change in address at Gurgaon Passport sevakendra on 11/05/2019.Paid 3500 online for Tatkal.
On 11th my form was not processes as it dint have enough supporting documents. I took another appointment on 17/05/2019 they took all my forms and asked me to wait and called all of the applicants and declared that they are on strike and cannot process any forms. I took another appointment on 3/05/2019. Unfortunately forgot to carry few documents and they said that I had only 3 chances for appointment and now had to pay 3500 and apply as new applicant.
I understand twice was my fault but the other time they called for a unprecedented strike which wasn't informed to us in any way. I would like to request them to credit my 3500rs and I will reapply .
They asked to seek help from the Delhi passport office.