Passport Office Ghaziabad — Failure in delivery

Address:	Ghaziabad, Uttar Pradesh, 201011
Website:	Passport seva

My passport has been stolen before delivery from post man. I have requested for reprint of my passport due to their failure of delivery.
Neither do they attend to calls nor they gave a significant reply on the email. Kindly suggest me an appropriate solution.
It's been disheartening and kind of misguidance shown by the authorities who are asking for extra money as i in the case of lost or stolen by an individual and not by them. They are not ready to accept their fault and pay extra charges for their own negligence.