Passport Office Kolkata — Disgusting service

Address:	8013
Website:	www.passportindia.gov.in

Firstly they doesn't receive the call at all, least bothered about receiving calls they are so into it with their lunch break and when they receives their statement is "i am on break"

Secondly i wanted to ask her what time should i call as i am not calling from india, person didn't even listen to it just dropped the phone, is this a service
Then please do change such staff members who doesn't know how to respect your clients

Calls doesn't get into voicemails neither on queue which is so frustrating for some urgent reasons clients call you and no such response options

And one and a half hour they receives the call and that to even no greetings nothing fine they are government workers but that doesn't mean they will forget to respect their clients they gets paid for their country people whatsoever i don't want to get into that

After receiving their again statement goes as what do you want fine when i asked the question as my father has applied for his passport and according to the passport application tracker it says its still under process but where he received text that his passport got dispatched

And now comes her answer the dodgy answer ask your "dad to come to the office and meet"

Why so where he was already been asked money for verifications and all and he paid for that still now what they freaking want

Whats wrong with them?

And might be for poor connection my phone got disconnected as courtesy i called again and said "sorry mam for the connection problem"and then government employee just goes on again "why did you call again i already told you ask your dad to come"

I was like its useless and pointless to speak with the government employees

Might be a complain might make some differences

Please do try to change the services with the client dealing