Passport Office Kolkata — not receiving calls and letters

Address:Bagdogra, Darjeeling, West Bengal, 734014

I had applied for my passport on june 2018, they referred me to kolkata. I am from nagaland but i am permanently settled here in siliguri. I visited to rpo kolkata. Some officers came to my place to check my documents and they verified it. Again they asked my to fill a document through post. I had filled and submitted all my required documents through letter aswell but in spite of it they called me again to rpo as they didn't check my letter. I then had to go and submit there again. I was called to the police station for police verification on april 20 2019. I went there and they said that nothing can be done from here as i am born in nagaland. I explained everything in detailed. After that on may, i received another letter from rpo stating that i haven't cleared my documents and i was asked to visit rpo with appointment or send my documents through post or else they will close. On the next very day after i got the letter i courrier all my documents, it's there carelessness that they didn't check my letter. Isn't it the right for a citizen to get their documents? I'm born in india not outside of the country. Isn't nagaland a part of india? Isn't it my right to get my passport?
I please request to take some serious action regarding this as not only i but person like me are there suffering so much to get a passport which is the right of very citizen.
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    Passport Office Kolkata  Phone
    +91 33 2225 4893
    +91 332225 4084
    Passport Office Kolkata  Address
    4 Brabourne Road, 1st Floor, Kolkata, West Bengal, India - 700001
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