Passport Office Lucknow — apply passport online

I applied for passport on the above mention site, firstly the charged 3000 for normal passport, then i received a messege regarding the appointment date to the allahabad passport office at psk with the reporting time mentioned.
Since i was applying for the passport for the very first time and was not aware that the login id is required. The site only asked for very primary details online and rest of the details were taken by them on call.
I had been asking then about the required information and re issuing the appointment date but then on calling maximum times the call is busy or the cell is switched off and when the call gets received they say that they'll provide me with the details shortly on my mail but then it has been 3-4 times i complained and got the same response but no details sent
I would be highly obliged if actions would be taken and i get my details with the reissued appointment date or if i get my money back.. Their contact number being [protected]..