Passport Office Lucknow — delay in processing of passport

Address:Gorakhpur, Uttar Pradesh, 273005

I applied for a new passport on 24/07/2018 at gorakhpur passport seva kendra with file no. Lk[protected], all the verification was completed, but on checking on the online status it is stated that -"police verification report for passport application is under review at the regional passport office. Passport will be dispatched after police verification is found clear."
Its been over 3 months and i am still waiting for my passport.
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Need to know below mentioned file status.
file no.LK01C[protected]

file still lying at allahabad office without unknow reason and we have already acknowledgement.

staff are very unproffesional.

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    Passport Bhawan, Vipin Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India - 2265010
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