Passport Office Mumbai — delay in reissue of passport

Address:

Mumbai City, Maharashtra, 410209

File number bo[protected]

I had submitted an application for passport address change. My application had been initiated on pre-verification basis for my passport application on 7th september. I heard no news from the police (Kamothe area) and had to visit the police station. I visited them on 22nd september and asked them the reason for their delay. They said, 'madam, aap ka ghar dhundne aaya tha mein teen baar. Building mila hi nahi'. How can a police officer from a small local area know nothing about the area he is working in, let alone he couldn't find a building even after searching for it thrice!!! The police officer told me i would get my passport in 10-12 days. No word till now!

I received an sms on 4th october stating, 'police report not yet finalised by commissioner of police, district navi mumbai. Contact police for details'. I visited them again and on 4th october i was again told i will get it in 10 days. It's been more than a month and with the lax attitude of the police officers combined with no proper communication has left me wondering if they have even processed my verification details and files properly. (I don't trust them after hearing 'we couldn't find the building')

I had initiated my re-issuance of passport application 2 years prior my expiry date because i have to apply for my visa urgently and my plans are on hold due to the slow and the lazy process. I had read the process has become faster and now getting a passport won't be a hassle, so i would request them to stay true to their words and expedite the process so that people don't have to go through stress for just getting another passport with an address change.

Regards,
Komal thapa