Passport Office Nagpur — delayed for passport

Address:

Nagpur, Nagpur, Maharashtra, 440006

I have completed my police verification on 21/08/2019.
From this date passport having same status i. E. Passport application is under review at regional passport office.
Till date it is same status.
I also raise the service request for the same but nothing going to happen. No one pick up call at regional passport office nagpur.
Customer care also told us they don't know why it having same status from 2 months.

My passport application: ng[protected]
Service request no.: [protected]