Passport Office Nagpur — passport amount deducted but the transaction was failed

Address:	440032
Website:	www.passportindia.gov.in

My name is shahanvaj jammaludine khan and i have made a payment of rs. 1500 and the amount was deducted from my account but my payment status against reference number 17-[protected] was displaying as failed. I was informed that within 7 days i will get my deducted amount back. I had interacted with customer care many times, then i had provided the details asked by the people on the other side such as transaction number, screenshot of the deducted amount, my account number etc, for some time i got the response but now they are not even responding to my mails nor they are refunding my deducted amount. Its been more than 2 months. Please help me out in getting back my money.