Patel Travel — Bus cancelled refund not received

I was booked my ticket from patel travel website on 15 september from ahmedabad to bhuj in the morning and evening i got call from patel travels that bus get cancelled i ask to cancelled the ticket after that 10 days still not get my refund from them and customer support helpline wokers are worst response below is my PNR number please do help as soon as possiable

Dear Subhashpuri,