Patel Travel — Bus failed and passengers unattended

We traveled by Patel travel by Patel Travel Bus on 18.09.2022 at 12.15 fro Baroda to Rajkot. On the way about 25 km. away from Rajkot, teh gearbox of the bus was failed. It war about 7.00 pm. there was no network. Being Senior Citizen we were worried. We were wondering in dark. I requested to make some arrangements for us. But they asked to wait till their own bus arrives from Ahmedabad, which was supposed to arrive after about 2 hrs. Our relatives at Rajkot were also worried. After half an hour, we therefore decided to go by Auto and Paid Rs, 4oo.oo to Auto. I contacted the Rajkot and Ahmedabad Office, Also complained through their feedback system but there is no response. My PNR No. was[protected].
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