Paulo Travels — no proper arrangements

Address:

Pune, Maharashtra, 411060

We are travelling from goa to pune..
1. Bus delayed in mapusa, goa by 45 minutes, we waited over there and have been told that we have to travel by other bus and will get the original booked bus in theid way of the journey.

2. We board the another bus before 30-40 km feom kolhapur.

3. Bus haulted 18km before the kolhapur at 5.30 pm and we waited over there for 4.30 hrs.
Mechanic repair the bus and journey started without guarantee as most of the travellers have to catch another bus/train/flight feom pune..
But after all this no response from paulo..

Cleaner said only this bus will go and representative from paulo, kolhapur said don't talk to me, talk to manager as manager was not present...

This is the worst ever travel experience i ever had been.

No care for passengers, no proper arrangements, no proper response...