Paulo Travels — toilets stops

Today one of worst thing i have done because of toilet.. From sleep i just woke up with pain. I have to go for toilet... I am in kolhapur.. I asked twice where i should go for toilet.. They told near that bush of plant... I was in soon much pain and sleepy i didn't realise what i am doing... Where i went for toilet.. After some time i realise it is in front of some shop... I ran quekley to bus... I am sorry for what i did... But there should be multiple public toilet... And there should be stops for travels for that... I feel ashamed today...
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We have cancelled our tickets on 30th of december 2018.
Panjim to Vellore (paulo travels)
Passenger details
Dr.R.Rajkumar
Dr.P.K.Lincy
cancelled date 30/12/2018
travel date 2/1/2019
PNR :[protected] GAVLOR B88

i have sent more than 15 emails to them but still no proper responses.
So i thought ill give a complaint

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