Pavers England — Handbag and slippers

 
3 Reviews
 Sweetha krishnan on Nov 21, 2016
I had bought a green faux leather handbag at Chennai Express avenue mall. After a year the outer leather type layer started peeling. I didnt know what to do and moved to Hyderabad. Went to buy a slippers at Inorbit mall showroom. I explained the bag issue. They gave me customer care email and asked me send photographs. I did the same but the customer care replied cannot do anything. Then after a year the sandals (Just after 3rd use) war came out. So i went to Inorbit mall to give and ofcourse with loads of frustration. Both the product were Rs.4000 approximately. I explained my frustration and also the bag issue. Then both were submitted for replacement as per the executive mentioned at store. The sandals came back repaired after a month and till date i dont know the status of the bag. No reply from customer care. My point is...We opt for branded products for quality, reliability, durability and customer service internationally. We pay so much of amount for a product and if the quality turns out to be like this, i think a major action needs to taken and case needs to be filed at consumer court and request them to take severe action against PE to check quality. I paid Rs.4000 for a sandals and now i must use a repaired sandals where i have not used anytime in my life. We throw the slippers once it gets old. First time a slipper wear out for me within a year. Sounds gross and frustrating.

Complaint Status


[Nov 21, 2016] Pavers England customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

I have had a very similar experience at Pavers Mall Infinity Malad, Mumbai. Bought a bag for Rs.4000/- and at the time of buying had repeatedly checked with the staff managerwhether the material would get pinched as the warranty is only on stitching. He assured me that pinching happens only in inferior material and not Pavers branded stuff. In just a few months, I noticed the outer material pinching and peeling off. I took it to the showroom, Shoaib, the store manager has dismal customer service attitude. Apart from being clueless as to what is to be done, he only to repeatedly kept telling me that no other complaint has come and that I would need to submit the bag which they would send to their manufacturing unit. But on being asked what resolution they would come back with since this cannot be repaired, they had no answer!!! In other words...nothing can be done, its my loss. I have to bear for trusting and buying a so called"branded" product like Pavers. It is indeed appalling. I have decided to stay away from this brand forever

Please respond to my repeated mails Ref No 13644

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    Santacruz, Mumbai, Maharashtra, India - 400055
    Pavers England - Handbag and slippers