Pavers England — ref:leather sling bag brown colour

Address:

Mumbai City, Maharashtra

Dear sir, I had purchased a brown colour leather sling bag from your store at linking road Khar-W Mumbai Store Code-085. After using the bag for 3 to 4 times the magnetic lock got spoiled. On 19/12/14 I gave the bag for repair/replacement at the above mentioned store receipt no:3073.It has been almost 2 months now. Inspite of several phone calls to the manager Mr.Imam and also personal visits at your outlet nothing has happened so far..On 27/01/15 on calling at the store Mr. Imam told me the bag had been repaired at the workshop by stitching two leather belts with buckle on either side as shown to me earlier on one of your leather portfolio bag, he said the bag will reach the store in a day and Icould come and collect the bag.On 27/01/15 when I called up to enquire if the bag had arrived, I was shocked when he told me the bag cannot be repaired. I was shocked to hear this, as he had himself told me 3 days back that the bag was ready.Please look in to the matter immediately.Thanking You Suresh Rohra