Pavers England — shoes- gave for replacement but was rejected

Address:

Pune, Maharashtra, 411037

I had bought brown leather shoes which turned into three tones as time passed. Now i can't wear them because they look funny and the shoes had lifetime warranty so i placed a complaint but the issue was not solved.
Ticket number 23426
Article code bin 506202
I have been customer of pavers england for a long time but this was the first time i felt unsatisfied with the service.