[Resolved]  Pavithra Bandhan — fraud profile and money not getting refunded

Address:110076
Website:pavitrabandhan.org

The modus operandi of the company is that they will call your claiming to from a reputed company. They will share you three profiles which suits your requirement and then force you to pay money. Here the trap begins. As soon as you pay the money, the game is over.

2. The profile that you had selected no further information will be provided which intially was very much interested in your profile. When you demand for phone number I literally had to beg them for that, the number that will be provided is fake.

3. I had asked for the refund which according to them initially was to be paid in 5 days and now it has become 120 days.

4. Please do not fall for such Fraudulent company. I am sharing contact details of the persons. So if you receive call from these numbers simply avoid it.as this is a trap and you would loose your money.

This is what they wrote

Service Package Details:
Service Charges for till marriage with money back guarantee. 7, 500 INR
Service Charges for never married profiles with money back guarantee. 10, 000 INR
Duration of Service: Till Marriage
Number of Profiles to be given: Unlimited
Number of Contacts to be given: Unlimited
Relationship Manager. Yes
Selective Package: Indians Profiles.
Verification of the profiles will be done from our end.
The cost involved for Verification will be added in the Service Charge.
Meeting Facility will be scheduled by our Team.

Terms & Conditions:
1) We take only 120 days for fix up the marriage. In case the thing will not materialize company will refund your amount. If you wanted to continue your service will continue without any fees.
2) As per policy if your marriage will fix in your relation or from some other sources. In that case your amount will be refunded.
3) In case after getting good responses from your RM still if customer doesn’t want to continue and wanted your money to be refunded in that case your amount will be refunded. The service quality will be decided by the customer and based on the same company will verify and if the record finds genuine company will refund the service fees.
4) Your response will be highly required. Due to lack of your response also your ID will be deactivate from our end after 2 months. In that case also we will not refund your service fees.
5) If there is a delay from our end or quality of service is not satisfied as per the standard or unable to fix up marriage after getting match then based on customer’s request we will refund the amount.
6) Amount will be refunded within 12-15 working days post we receive request from customer.
7) Maintain all confidentiality till the time you give your go ahead to proceed for any of the profiles.

Role & Responsibility of our Relationship Manager:
Step 1: Once you become Paid member we will arrange the relationship manager on your behalf.
Step 2: Relationship Manager will understand your requirement and share you the matching prospects from our online and offline database. Every alternate day he will send you profiles.
Step 3: Once your RM will assign he will send the profiles, give you call and update you regarding the proposals. Post your confirmation about the proposals he will approach the girls or their family on your behalf and take follow up with them unless he get some positive or negative response.
Step 4: Based on their feedback he will update you on call and mail so that he can track the record for each and every candidates in order to avoid any inconvenience.
Step 5: Monday – Friday whatever profiles he will send he keep following up with them and every weekend at least one or two meeting will be held.

This process will continue till your marriage will finalize. If you prefer for never married candidates also we can consider but the charges are little more i.e., 10, 000 INR.

Contact details are

1. Rani Pandey : [protected]
2. Sagar : [protected]
3. Manoj : [protected]
+5 photos
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Sep 18, 2018
Complaint marked as Resolved 
Pavithra Bandhan customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Pavithra Bandhan Customer Care's response
Hi,

Thanks for raising your concern. would like to inform you that the service is not over and we are already shared you more profiles even after your payment done. we took responsibility to finalize the marriage within 120 days and the moment your service started you always pointed out and pinging to your RM and used wrong statement to your RM.

That's the reason why your service is stopped. If you abuse to your relationship manager and expecting service and just because of hiding your points you are blaming to your RM.

Hence, we are closing your concern. And also FYI its HIV+ profile so you have to keep patience. Its not like we have thousand of similar caste profiles and you should also co-operate with us instead of abuse to your RM. So please continue your service and understand the situation of your hiv+ cases where in we will get limited options and you also have to compromise for the situation.

Regards,
Sunil Gupta
Aug 16, 2018
Updated by Sanjaykkhanna
It is so... HIV positive.. I think the only point that you raise is HIV positive.. that is the only weapon that you use against your defaults... I think it's your mentality that has this HIV.

Don't worry I have all the recordings saved in my mobile.. I think your RM has mis informed you about the conversation that he had with me.. anyways those conversations will be disclosed at the right place and at an appropriate forum
..
I again reiterate you that I am not interested in continuing your service please refund the amount.
Verified Support
Aug 18, 2018
Pavithra Bandhan Customer Care's response
Thanks for your feedback sir. appreciate your effort. hiv positive is not our point. we have enough evidence to prove at the right place. so thank again for your comeback. will see when you raise complaint.

Awaiting to see you soon.
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    850 Kirkland Way # 600, WA, Kirkland, United States
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