[Resolved] Paynimo / Techprocess Payment Services — account debited but wallet not credited

samim1990

from Kolkata, West Bengal

Address:	Murshidabad, West Bengal, 742308
Website:	www.viaworld.in/agent

Sir

Ref;
Account no : [protected]
Name-m/s sharib tours and travels
Axis bank

I have recharged my via/ebixcash wallet for rs.4470/- on 24 sep 2018 at around approx 09.54 pm. The amount is debited from my account but my wallet has not been credited.

Business channel : viaworld.in/agent
And transaction id is : inb/[protected]/techprocess solution ltd/
Kindly recharge my respective wallet or refund my amount of rs.4470/-
I had paid my payment through paynimo using axis bank net banking. So kindly refund the debited amount.

Thanking you,

With regards,
Samim ahmed
Proprietor,
Sharib tours & travels
Via agent id - frag5453889
Mobile - [protected]

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Oct 27, 2018

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Pvt Ltd

Verified Support

Sep 26, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]

This is with reference to the below mail, we would like to inform you that we have checked the the status for the above mentioned transaction and found that the same is marked as success and the payment for the same was sent to UPPCL NB on 19.09.2018 vide reference no: 180920181741048658954981 .

Regards,
Customer Service
Techprocess Payment Services Pvt Ltd