Paynimo / Techprocess Payment Services — amount deducted but money not transferred to uppcl

Money has been deducted from my account but it has not been transferred to payee uppcl electricity board through techprocess
Payment gateway.

Details for this transaction are mentioned below

Bank: Axis bank
Date: 16 July 2018
Amt: Rs. 11667

Received message:
Hello! Your A/c no. 231638 has been debited by Rs. 11667 on 16Jul18. Info: INB/[protected]/TECHPROCESS SOLUTIONS LTD/. Call [protected] (if in India) if you have not done this transaction.

Please refund the deducted amount.
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Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have paid MSEB bill of Rs.3440/- on 7.7.2018. My account is debited with the same but I have not received MSEB message of receiving bill amount.
Please let me now how much time/days take to complete the transaction and receiving receipt.

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