[Resolved] Paynimo / Techprocess Payment Services — amount deducted but not remitted to bsnl

Siva Rama Prasad Tumati

from Kumta, Karnataka

Address:

Hyderabad, Andhra Pradesh, 500084

I chose tech process on bsnl portal to pay my monthly bill of landline phone using my debit card

I got following messages on my mobile

"pos transaction of rs.1190/- is done on card xxxx"

Your payment of rs.1190/- is failed on bsnl portal.
Reason: pme10023-rejected by paysecure

This is what my banker provided about the transaction

[protected] postxn / rupay / portal bsnl tpsl /803037 - rs.1190.00

Amount is deducted from my account but not remitted to bsnl

Hence i want refund of rs.1190/-

Regards
Prasad tsr
Advocate

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Nov 22, 2018

Complaint marked as Resolved

Company is not responding except sending a standard mail saying they are not able to process due lack of details, in spite of furnishing all the required details. After that no response what so ever - no phone calls at all

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Techprocess Payment Services Pvt Ltd

Oct 29, 2018

Updated by Siva Rama Prasad Tumati

Oct 29, 2018

Updated by Siva Rama Prasad Tumati How is this complaint marked as Resolved on October 27, 2018?
What is the conclusion?
Is the amount remitted back to my account?