[Resolved] Paynimo / Techprocess Payment Services — Fee Paid amount Debited but not received by University

Sharma_arpann

from Kolkata, West Bengal

Address:

FLAT 3/1 2ND FLOOR SUBHASH MANSION SUBHASH PALLY

Respected Sir, I am Arpan Sharma, today on 07/07/2020 I paid my fees amounting RS 105500 through Netbanking through Techprocess Gateway and unfortunately again the money was debited and didn't received by the University.
It again Showed an error and this is for the second time its happening. On 05/07/2020 it had happened and the same issue is being faced again.
I am attaching the images of the bank statement and the error showed.

Bank Name: Punjab National Bank
University: Amity University Kolkata
Transaction ID[protected]

+2 photos

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Jul 30, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID: [protected]
Bank Reference ID: [protected]
Merchant transaction ID: 1397795
Transaction Amount: 105510.03
Transaction Date:0707/2020

The refund for the said amount has been successfully processed and sent to the bank on 08/07/2020.

As per bank TAT, the same will be credited to your account within next 3 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)