[Resolved] Paynimo / Techprocess Payment Services — indane gas

Naveenkumarsharma

from Bikaner, Rajasthan

Address:

Jhunjhunu shekhavati indane gas agancy, Jhunjhunu, Rajasthan

Hello sir/madam

On Aug 3rd 2019 i have paid the amount for indane gas agencies through the link and the amount of rupees 585.50 was debited from my account but later i got an email that the transaction was failed your debited amount will be refunded within a week. I also bought the cylinder by paying by cash mode. i have still not got my refund back. Please reply as soon as possible i have attached the required information below..

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Sep 7, 2019

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]
Bank Transaction ID:[protected]

The said transaction was failed transaction and hence processed as refund and the refund instruction was sent to your bank on[protected].

As per banker's TAT, the same will be credited to your account within 3 working days.

Regards,
Customer Service,
Tech Process Payment Services Ltd.

Verified Support

Aug 07, 2019

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]
Bank Reference ID:[protected]
Merchant transaction ID:RF[protected]
Transaction Amount: 585.5
Transaction Date:[protected]

The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from customer's bank's end.

Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to the customer's bank on[protected]

Regards,
Dharmi Shah
Customer Service
Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)