[Resolved] Paynimo / Techprocess Payment Services — money deducted from account but bill not paid

[Resolved] Paynimo / Techprocess Payment Services — money deducted from account but bill not paid

R Ravindra_dhn from Chakia, Bihar

Sir, On 06/02/2020, i have tried to pay my electricity bill through techprocess payment services, the amount of rs. 10, 001 has been deducted from my account but bill not paid. Here are the following details of the transaction: Bank name: union bank of india Transaction date: 06/02/2020 Transaction amount: rs 10, 001 Techprocess reference id: techprocess/[protected] You're requested to acknowledge the above. Regards, Ravindra Was this information helpful? No (0) Yes (0)
Mar 9, 2020 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Feb 07, 2020 Paynimo / TechProcess Payment Services Customer Care's response Dear Sir, TPSL ID:[protected] Bank Reference ID:[protected] Merchant transaction ID:1455e3c171a50fe033148 The status for the above mentioned transaction was reported as pending at our end as we had not received the response in real time from your bank's end. Accordingly, as per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction is sent to your bank on[protected]. As per banker's TAT, the same will be credited to your account within 3 working days. Regards, Customer Service, Ingenico ePayments India Pvt. Ltd. (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
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