Paynimo / Techprocess Payment Services — Not received refund

I have done my sister's college fees payment. I made it twice. Because, at first attempt I paid the amount but the fees payment was failure and I didn't recieve any refund amount still I made it 1:20 pm i think. So tried again and the payment was successful . My actual problem is I didn't recieve refund amount rs.3212 for my failed application
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Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
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Dear Customer,

Greetings of the Day!

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID or Bank Statement and if the transaction is done through card then please provide card first 6 digits and last 4 digits to trace the transaction from our end.

Thank you for writing to Worldline e-Payments India Pvt. Ltd.


Regards,
Customer Service.
Worldline e-Payments India Pvt. Ltd.

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    Paynimo / TechProcess Payment Services Phone
    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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