[Resolved]  Paynimo / Techprocess Payment Services — payment status not updated

Address:Rindasadan, 500018

Hello team

I had make a payment of 59412 rs to muthoot online payment from techprocess payment service via axis netbanking on 11 th oct-2019 after 4 pm..

The amount was debited from my bank account but payment did not get updated in muthoot gold loan..

My payment reference number is[protected].. I need an immediate response today and get the status updated to my gold account or back my money back to my bank acnt immediately..

Plz call me for any clarifications on [protected]
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Nov 14, 2019
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

TPSL ID:[protected]
Bank Reference No:[protected]

The above mentioned transaction was unsuccessful, Hence the amount was refunded on[protected] from our end and as per Bank TAT the same will be credited into your account within 3-5 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Verified Support
Oct 14, 2019
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

TPSL ID:[protected]

Bank Reference ID:[protected]
Merchant transaction ID: 20191011T[protected]ae2U763427
Transaction Amount: 59412.98
Transaction Date:[protected]

The above said transaction is failed and the same instruction is sent to your bank on[protected].

As the same was Netbanking Transaction, as per the banks TAT same will be refunded with 3 to 4 working days in your account.

In case it is a Card Transaction, as per the banks TAT same will be credited within 5 to 7 working days in your account.

Regards,
Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Complaint comments 

Comments

Dear sir/mam
This is k krishna chaitanya, i have made pament "14715" on date 30/09/2019 by online for margadarshi chit fund( Ref no 453120) but it was not seccus and i diden't get money and i have paid same amount by online to margadarshi chit fund(Ref no 088017) it was seccus please give reply.
Thank you
My self Devendra Kumar swain made payment of rs 4029 amount online through paynimo to my muthoot gold loan account from my hdfc account. Payment is deducted but not deposited in my muthoot gold loan account 00002/MOL/000711, so request you to refund payment to my hdfc account [protected].

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    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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