[Resolved]  Paynimo / Techprocess Payment Services — payment stuck issue

Address:New Delhi, Delhi

I have paid an amount of 1400 as examination fee of neet exam via net banking on[protected] from one of my banks the payment has been deducted from my account but the status on the site is still pending the application no is[protected] i had talked to my home branch and as per them the payment is pending due to the payment gateway the so better if you provide me the solution asap as here is the concern of my carrier
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Dec 24, 2018
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Nov 23, 2018
Updated by mayur_moudgil
now there is no pending status on the website and payment submission is there on my screen as i can check and the neet is not even responding to my mail for the deduction the bank is saying that the transaction was successful on their side they are asking to ping the neet payment gateway please be updated and please let me know asap or will have the sufficient step against it
Verified Support
Nov 23, 2018
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

TPSL ID:
Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Techprocess Payment Service
Nov 29, 2018
Updated by mayur_moudgil
Dear sir,

This is with reference to your above mail, the following are the details of my transaction

TPSL ID:
Bank Reference ID:[protected]
Merchant transaction ID:
Transaction Amount:1400
Transaction Date:21/11/2018

the bank is saying that you have claimed the amount. your company is not even responding to my email and I am not even able to call the company.

Regards,
mayur dutt sharma
Complaint comments 

Comments

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Online recharge done through http://www.smartfleetonline.co.in/internet/techrecharge.jsp, payment deducted from bank but not reflected in our account (TO TRANSFER INB TECH_BHPECOL Payments 10, 018.88 )

Transaction success screen shot attached herewith.Please check and update amount to our BPCL account

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yet processed payment made 28/11/18
transaction description IBP TECHPROC[protected]-2018

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    Paynimo / TechProcess Payment Services Phone
    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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