[Resolved] Paynimo / Techprocess Payment Services — refund my money | |||
Dear billjunction user, We are in receipt of your email and we thank you for your feedback/interest. Please note the query number has been created for your query which is mentioned in the subject line. You are requested to refer to the query number in all your further communications with support desk. In case you need any further assistance, please email at [protected]@techprocess.co.in or call us at our helpline numbers available at : https://www.billjunction.com/NewBJ/contact.jsp Your email will be reviewed by our support executive and a response will be sent shortly. Regards, Support desk Techprocess payment services ltd (Formerly known as billjunction payments ltd) — original message — From: mohan aggarwal [[protected]@gmail.com] Sent: saturday, jun 22 2019 11:01pm To: [protected]@techprocess.co.in [[protected]@techprocess.co.in ] Subject: re: money refund I'm complaining about the payment which process from my icici bank account through techprocess (Paynimopayment services) but the merchant (Muthoot finance ltd) didn't receive the money. I had done the payment on 22.6.2019 at 2.03 pm Of 5729 rs two time transation 11458rs deducted on my account. Account number is 0172××××411. Kindly refund the money and solve the issue as early as possible. Waiting for your earliest reply. From. Mohan goyal Mob. [protected] On sat, 22 jun 2019, 10:54 pm mohan aggarwal Was this information helpful? | |||
Aug 2, 2019 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jun 25, 2019 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, We have checked and found only 1 transaction at our end for which the status of the given transaction is marked as success and the payment for the same has been sent to Dream 11 dot com on[protected] . With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query. Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website. Regards, Customer Service Ingenico ePayments India Pvt. Ltd. (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) Verified Support Jun 27, 2019 Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam, We are unable to trace the records on the basis of given details. Kindly provide us the Techprocess Payment ID to trace the transaction from our end. Regards, Customer Service Ingenico ePayments India Pvt. Ltd. (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) | |||
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