Paypal — I am complaining about the refund of money

Address:

Kapurthala, Punjab

I paid on 3 october for myntra through paypal. The money got deducted but order didn't get placed. I talked to myntra they asked me to wait till 7 october. On paypal in activity it is showing refunded but i cant find it in my account. I tried to contact paypal but there they kept me hold for 12mins and no one came online. I tried through email as well but there comes only the same autogenerated reply everytime. There need to be some way to contact paypal.