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PaySense Complaints & Reviews

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Last updated Sep 4, 2023
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Unresolved
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PaySense reviews & complaints page 7

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A
Anirudh Rao V
Jan 23, 2022
Jan 24, 2022
This thread was updated on Jan 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Paysense is Harassing me by calling unknow people in my contact. And requesting for money.

Please help me in resolving this issue.
Feb 24, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2022
PaySense Customer Care's response
Hi Anirudh,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
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    rahul tandulkar 92
    from pune, Maharashtra
    Jan 20, 2022
    Jan 21, 2022
    This thread was updated on Jan 21, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Calling contact number

    Address:mumbai

    Paysense are fraud. They are calling my relatives, my in-laws. Paysense has given the files of non payment to some recovery agents.

    And they are harassing mentally calling my relatives and friends. Just because my number wasn't working.

    I told them I will get money and I will pay soon and don't have money right now. But still they are doing the same.

    Though they add charges and take more money,...
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    J
    Janvi Kapai
    from Mumbai, Maharashtra
    Jan 8, 2022
    Jan 10, 2022
    This thread was updated on Jan 10, 2022
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    Fraud Criminal activity in my account.. do not own anything to paysens stil My accountIt is being kept on debiting and bouncing.. The same will be reported to all the concerned authorities and as a female I have been harassed and so a police complaint is also underway
    PaySense customer support has been notified about the posted complaint.
    Hi Janvi,

    Greetings from PaySense!

    Apologies for the inconvenience caused to you.

    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

    Regards,
    Team PaySense
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      R
      Radeon
      from New Delhi, Delhi
      Jan 6, 2022
      Jan 7, 2022
      This thread was updated on Jan 7, 2022
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      Address:Mumbai

      I am Niyaz alam.. I have given my loan amount but still they hacked my contact list nd abusing my contact list.. I have lost of mentally harsment because of this.. Pls solve this..
      PaySense customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

      Regards,
      Team PaySense
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        P
        pravinkalzunkar
        from Thane, Maharashtra
        Dec 31, 2021
        Jan 3, 2022
        This thread was updated on Jan 3, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Address:8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052

        They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also they not contact me last 1-2 months suddenly they contact me n force to pay the loan right now. how's this possible? I want this company is close as soon as possible.plz do the needful
        Feb 5, 2022
        Complaint marked as Resolved 
        PaySense customer support has been notified about the posted complaint.
        Verified Support
        Jan 03, 2022
        PaySense Customer Care's response
        Hi Pravin,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

        Regards,
        Team PaySense
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          A
          AARAV Tech Solution
          Dec 28, 2021
          Dec 31, 2021
          This thread was updated on Dec 31, 2021
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          HI I am Vinay Kumar I have taken loan of 1, 50, 000.00 from paysense and I have paid 11 EMI but due to some financial reason I have missed 3 emi and they are harassing me from 2 Months and they are calling my Freind and Family member and defaming me and also threatening and using very abusive language to my wife and parents please suggest me where I have to complain and can I do anything legally please suggest. I have their call recording...
          Jan 31, 2022
          Complaint marked as Resolved 
          PaySense customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2021
          PaySense Customer Care's response
          Dear Customer,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

          Regards,
          Team PaySense
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            S
            Samahira shekh
            Dec 28, 2021
            Dec 28, 2021
            This thread was updated on Dec 28, 2021
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            This has been pain from taking loan to paying it back, so unprofessional of the company and the staff, never helped in anything, now I'm receiving harrassment calls and even when after paying the EMI. Loan : [protected]
            Jan 28, 2022
            Complaint marked as Resolved 
            PaySense customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2021
            PaySense Customer Care's response
            Dear Customer,

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
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              S
              sri raghava
              Dec 20, 2021
              Dec 22, 2021
              This thread was updated on Dec 22, 2021
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Threatening calls from paysense to all my contact list numbers

              Dear sir/madam

              I'm Raghava taken a personal loan from your pay sense with loan.no.[protected]
              My.mobile.no.[protected].

              1. I have taken a settlement for my loan outstanding amount and paid 50% amount to you.

              2.Due to financial crisis I have not paid the remaining amount.So I told to them that I will pay remaining amount within few days.

              3.In the mean while they have started...
              +3 photos
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              C
              Creative Mind
              from Mumbai, Maharashtra
              Dec 19, 2021
              Dec 23, 2021
              This thread was updated on Dec 23, 2021
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              These company collects multiple personal documents and sells information to other businesses. Got multiples calls from other banks and financial institutions regarding insurance, consumer goods sales, loans etc with my personal complete information with them.

              Worst loan service ever. Keep asking documents like they are sending a person to moon, although they use your information to sell.
              Whatever document you submit they will come back and ask more. The representative on the phone
              seems to be calling from a public toilet sitting with a cheap tab and speaking lowest levels o[censored]nprofessional language.
              Seems like a overconfident less customer oriented business. Stay away waste of time.
              PaySense customer support has been notified about the posted complaint.
              Dec 19, 2021
              Updated by Creative Mind
              Received a call from paysense asking documents again. Advised have already requested to withdraw the application. Employee kept insisting to provide documents. When advised of LOAN not needed anymore. The lady said we will not give you LOAN you stupid ###. I guess they use these words when they don't make a sale.
              Dear Customer,

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you to help us with your registered email address for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
              Creative Mind's [Complaint's author] reply, Dec 21, 2021
              Have already emailed your support staff with the same content. They never replied.
              Email conversation with paysense. Never replied!!

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                7
                7439603809 call
                Dec 17, 2021
                Dec 17, 2021
                This thread was updated on Dec 17, 2021
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                Indian bank of service to you in
                PaySense customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from PaySense!

                We are unable to comprehend your query. If you have any concerns then please write at [protected]@gopaysense.com.

                Regards,
                Team PaySense
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                  N
                  Nadafs
                  Dec 14, 2021
                  Dec 25, 2021
                  This thread was updated on Dec 25, 2021
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                  Address:Kothrud

                  Hi i am Sameer Usman Nadaf
                  Loan KS12306888
                  my 1st emi amount is increase so request you to reduce the additional amount if you not reduce the amount i am not paid emi
                  then i do all loan amount revert
                  PaySense customer support has been notified about the posted complaint.
                  Dec 25, 2021
                  Updated by Nadafs
                  dear paysense i have cancel my loan what is process?
                  Dec 25, 2021
                  Updated by Nadafs
                  it is urgent basis so fast reply
                  Hi SAMEER,

                  Greetings from PaySense.

                  In regards to the EMI charges please find the below details.

                  As per the policy, we cannot deduct the first EMI until 30 days are completed from the loan disbursal date. In your case loan disbursal date is 20th November 2021 which does not complete the 30-days cycle on 5th December 2021 hence, for those extra days instead of collecting the complete EMI, you have to pay the interest charges that are termed as the Pre-EMI charges.

                  Your EMI starts from 5th January 2022 and 1st EMI will include one-time Pre-EMI charges of Rs. 1467. The amount which needs to be paid at the time of 1st EMI is Rs. 7314 and the rest of the EMI will be as per the agreement which is Rs. 5847.

                  Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                  Regards,
                  Team PaySense
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                    K
                    karanathwani9
                    Dec 11, 2021
                    Dec 13, 2021
                    This thread was updated on Dec 13, 2021
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                    Exactly the same happened with me.
                    How could you take someone's debit card number along with cvv and atm pin until it's not sure that the loan would be disbursed. This is completely fraud
                    PaySense customer support has been notified about the posted complaint.
                    Dear Customer,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We would like to inform you that PaySense and its employee will never ask for the debit card details with you on call. The debit card or net banking details need to be entered in the app at the time of NACH registration and the same is not stored with us. All the details are entered at your bank's login page.

                    For further details please write at [protected]@gopaysense.com.

                    Regards,
                    Team PaySense
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                      P
                      Pushkar@123
                      from Lucknow, Uttar Pradesh
                      Dec 4, 2021
                      Dec 6, 2021
                      This thread was updated on Dec 6, 2021
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                      Address:Lucknow
                      Website:Paysense

                      They call to my family members plz help me
                      +1 photos
                      PaySense customer support has been notified about the posted complaint.
                      Dear Customer,

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
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                        N
                        Nitu Verma
                        from Mumbai, Maharashtra
                        Dec 3, 2021
                        Dec 3, 2021
                        This thread was updated on Dec 3, 2021
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Address:Azmi nagar malwani malad west, Welfare society

                        Hi my name is
                        Nitu verma
                        Last month in October I have taken a loan from paysense Pvt Ltd and as I discussed with them my loan amount has to be 9138
                        But now in there app the amount 13796 is showing
                        Which is not exceptable so now they trying to trap me on this
                        Dec 3, 2021
                        Complaint marked as Resolved 
                        I am sharing you that lady no who convenced me for this loan her name is Habiba 7204987787/ Rohan 8657490226 they did not called me yet I'm only following this things my emi will start from 5 th December
                        PaySense customer support has been notified about the posted complaint.
                        Dec 03, 2021
                        Updated by Nitu Verma
                        Waiting for the solution
                        Dec 03, 2021
                        Updated by Nitu Verma
                        I am sharing you that lady no who convenced me for this loan her name is Habiba [protected]/ Rohan [protected] they did not called me yet I'm only following this things my emi will start from 5 th December

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                          R
                          Rkurne
                          Dec 1, 2021
                          Dec 6, 2021
                          This thread was updated on Dec 6, 2021
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                          Hi,

                          I have taken loan from paysence but since 7th month emi paid is not settled to the loan its still show has processing.

                          Still when I paid all over due as per there statement in July 21. Still I see 6 emi pending in nov21. How is this possible.

                          Executive name sumit taken money thru phonepay to his prasnal number, is not update in account and his contect no.[protected] paid on 8th july21.

                          I am sending email since 1 year till now with regular follow-up still I only get revert have re -escalated and update you on 48 hours.

                          Think of customer uneducated don't understand of transaction how must have they facing issue towards casual attitude from bank for service .

                          But till date no resolution but surly get calls from Collection to pay over due.

                          Loan start date 5th May 2020
                          Loan account number STPLSC[protected].

                          Hope will get some resolution.
                          PaySense customer support has been notified about the posted complaint.
                          Dear Customer,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                          Regards,
                          Team PaySense
                          Rkurne's [Complaint's author] reply, Dec 3, 2021
                          Loan account number STPLSC01000005008597
                          Dear Customer,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                          Regards,
                          Team PaySense
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                            A
                            Arjunsid
                            from Hyderabad, Telangana
                            Nov 23, 2021
                            Nov 24, 2021
                            This thread was updated on Nov 24, 2021
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                            Address:Mumbai

                            I took a personal loan from paysense . I paid 6 emi's on time. After which I lost my job and unable to pay emi. I requested them for a settlement. But recovery agents are calling my friends and relatives and harassing. I am planning to give a police complaint against them.
                            PaySense customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from PaySense!

                            Apologies for the inconvenience caused to you.

                            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                            Regards,
                            Team PaySense
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                              S
                              Sandesh Bhalerao
                              from Panaji, Goa
                              Nov 20, 2021
                              Nov 22, 2021
                              This thread was updated on Nov 22, 2021
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                              Address:Mumbai

                              Hi, I received calls from Paysense Recovery goons. They have accessed my contacts through their app, threatened me, my family, and relatives for nonpayment. This is cybercrime as paysense has no authority to steal/access and misuse customer's contact list, and use it to harass the customer, his family, and relatives. I received calls from [protected] on 20th Nov 21 at 3:58pm. and also WhatsApp message from [protected]. Please take strict action against this.
                              PaySense customer support has been notified about the posted complaint.
                              Dear Customer,

                              Greetings from PaySense!

                              Apologies for the inconvenience caused to you.

                              We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                              Regards,
                              Team PaySense
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                                N
                                Narendra Ayyer
                                Nov 18, 2021
                                Nov 22, 2021
                                This thread was updated on Nov 22, 2021
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                                Address:Sunder sai dham Mira road East 7/204

                                I got a call from [protected] from Mukesh Singh this complaint has been reported by other user still consumer complaint has not rectified the issue I have satted the date for payments still consumer complaints do not have the power to stop it, my mother got an panic attack due to the harrasment by paysense team. They are not ready listen if this continues I have right to raise, according to collection act by rbi if this not stop I will have to take legal action I am ready to pay but in save manner
                                PaySense customer support has been notified about the posted complaint.
                                Nov 18, 2021
                                Updated by Narendra Ayyer
                                I got a call from [protected] from Mukesh Singh this complaint has been reported by other user still consumer complaint has not rectified the issue I have satted the date for payments still consumer complaints do not have the power to stop it, my mother got an panic attack due to the harrasment by paysense team. They are not ready listen if this continues I have right to raise, according to collection act by rbi if this not stop I will have to take legal action I am ready to pay but in save manner
                                Dear Customer,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                Regards,
                                Team PaySense
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                                  Ammaar
                                  from Mumbai, Maharashtra
                                  Nov 18, 2021
                                  Nov 22, 2021
                                  This thread was updated on Nov 22, 2021
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                                  I have repaid and settled my loan account and have Paysense an amount of 90, 000 rupees in Aug 2020 i also have email confirmation i was informed will recieve closure lettet in 60 days its been more than 1 year now the account is not settled also the company is calling me for same account i have settled and asking for money it is also showing outstanding on my cibil and it is affecting me.
                                  PaySense customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from PaySense!

                                  Apologies for the inconvenience caused to you.

                                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                  Regards,
                                  Team PaySense
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                                    A
                                    Afzal2466
                                    from Hyderabad, Telangana
                                    Nov 11, 2021
                                    Nov 12, 2021
                                    This thread was updated on Nov 12, 2021
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                                    Address:Mumbai
                                    Website:Paysense

                                    They are charging without any proper reason,
                                    My monthly EMI, I got a message that your EMI amount will deducted from my account automatically but not deducted that's not my problem,
                                    Amount not deducted automatically and I have been charged for extra amount this is how they do fraudulent.
                                    PaySense customer support has been notified about the posted complaint.
                                    Hi Afzal,

                                    Greetings from PaySense!

                                    Apologies for the inconvenience caused to you.

                                    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                    Regards,
                                    Team PaySense
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