[Resolved]  PaySense — late fees charged after making payment on time

I have taken a loan for 70 thousand. The emi gets deducted on 5th of every month. The most recent payment was made on 5th june 2020. The emi was deducted on time but i am being charged late fees. I have requested assistance multiple times but i have not got any callback. I made a payment of 189 today and again 3 rupees is added to late fees. This is unethical and unprofessional. I want a refund and the extra charges removed.
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Jun 29, 2020
Complaint marked as Resolved 
I got a call from Paysence representative and he assured me that the amount will be adjusted with the next emi Or end of loan tenure and has sent me a mail for the same.
PaySense customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Abhijit,

Sincere apologies for the inconvenience.

We are facing this technical issue. However, please be assured, the additional amount paid by you will be refunded or adjusted in your future EMIs.

We hope the executive was able to address all your concerns.

Please feel free to contact us on [protected]@gopaysense.com for any assistance.

Thanks & Regards,
Team PaySense

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