PaySense — payment deducted twice

Srini2592

from Chennai, Tamil Nadu

Address:

600012

This is with Reference to my loan with Loan ID SL2458819, my EMI due date is 3rd of every month, so on 3rd November it was showing that " you could not deduct amount beacuse NACH status is under process so please make payment or pay through UPI " and as I paid on 3rd November through IMPS from my bank account ( you can find the attachment below for transaction details) so that it will not went overdue and doesnt affects credit score but again on 4th Novement the amount 4521 also got autodebited from my account which is really inconvenient I mean first you say we couldn't deduct and when...

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gopaysense

from Mumbai, Maharashtra

Hi Srinivasan,

Greetings from PaySense.

We would like to confirm that we have received a double payment from you for the month of November. We truly regret the inconvenience caused due to a technical issue and would sincerely apologize for the same. Be rest assured that a refund has been raised from our end and the amount will be credited back into your account within 5 to 7 working days.

Your understanding is highly appreciated in this matter. If you have any further queries then please write to us at [protected]@gopaysense.com from your registered email id.

Regards,
Team PaySense

Srini2592's [Complaint's author] reply, Nov 17, 2019

When I get payment

Srini2592

from Chennai, Tamil Nadu

Still refund not provided. I am writing more than 10 mail regarding this issue and still not getting even single revert from your end.

They y u have mail id