[Resolved]  PaySense — paysense says loan disbursed but funds not credited to account

Address:Electronic city phase 2, 560100
Website:www.gopaysense.com

Dear team,

May 6th i have applied for personal loan.

Ms. Sandhya
Ms. Ruby das
Contacted me for documents verification online. And i have shared documents to them via whatsapp. Loan application was successful.

On 7th may, the person from paysense support collected all the physical verified documents and even took signature on nach auto debit also. Saying that amount will be debited within 48 hours he left.

And after two days that is 9th may i received messages and emails from paysense saying that the amount after deducting pre emi and processing fees of xxxxxxx has been credited to my account.

I only received rs. 1 in my account on that day. And where as it says all the amount is disbursed.

By today 13th may, i have written more than 5 emails daily and sent contact me soon message through app. But no response.
Even i checked with the contacts what i got, ms. Sandhya and ms. Ruby das phone numbers they are also not recieving my calls and blocked me through whatsapp. Attached screen short of the same too.

Request you to sort out the issue soon as it's emergency.

Amalraj
[protected]
+2 photos
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May 17, 2019
Complaint marked as Resolved 
Finally after 2 and half weeks I received it... Thanks to all the support
May 15, 2019
Updated by Amalraj B K
It is two weeks now. And still no proper response form team.

At least request PaySense team to cancel the loan by which I can live my life peacefully.

Kindly do something. Either disburse loan or cancel loan.

Awaiting your earliest response.
Complaint comments 

Comments

Hello,

Apologies for the delay in replying to your complaint here.

We were facing some technical issues. We hope you have received the funds now.

Please reach us on [protected]@gopaysense.com for quick assistance.

Regards,
Team PaySense

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