Paytm — 2 Transaction Failure of Rs 2607 (Total Amount - Rs 5414) - Not Refunded even after 3 Weeks | |||
Hi Team I did an unsuccessful transaction twice through Paytm App on my Windows phone on 10th/11th Oct while on 2 occassions the money got deducted from my account. Then I went to the website, where there was an option to transfer "Paytm cash" back to my account. The website promises to refund the amount in Max.21 days but the amount not returned till now. I have not received the money till now. Request your help on the same Regards Anurag [protected] Was this information helpful? | |||
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+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
It indicates that two refund transactions for Rs. 2617 each to your bank account were initiated as of 10.10.2013. We suggest you check your bank statement to check your refund status.
If it is not reflecting in your bank statement till the date, you may inquire the same to your bank with refund reference ids [protected] and [protected]. In fact, the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.
Should you require any other assistance, please send us a mail at [protected]@paytm.com.
Best Regards,
Paytm Customer Care
[protected]@paytm.com