Paytm — big bazaar gift voucher purchased from paytm.

Address:

Udaipur, Rajasthan, 313002

I have purchased Big bazaar Gift voucher from Paytm on 28th sept. 2018 worth rs 5000/- and same day receive mail about this order.
problem was that till date i didn't receive any voucher code or redemption code regarding this.
For this i have complaint lots of time to paytm but always they send me same repeated mail i also contact paytm fraud helpline no. [protected]
but still problem remain same, neither they sent me code nor cancel my order, and i think no person is there to take responsibility about it

my Order ID: [protected].
For this I complain many times on 24*7 helpdesk, which query refrence no. 88371284.
Also I called fraud helpline which query no. 89549883 & 90126702& 91357768.
So from this forum i think i get any solution from Paytm.